Frequently Asked Questions
This page is intended to familiarize you with how we do business at Four Gates.
Domestic and International customers are encouraged to read over this page thoroughly and the three linked pages which have been created to provide full support for customer service questions asked most often.
What is your return or exchanges policy? For a complete explanation, see the Returns and Terms page. This information will appear on the back side of your invoice.
Recent Unsolicited Testimonials from our customers. We believe it helpful for you to see for yourself what some our customers have offered by way of appreciation, gratitude and feedback.
For all Shipping questions see this linked page. To get a shipping quote before placing an order, proceed as though you were ordering. In other words, place a mock order as though you are going to complete an on-line order. After selecting the item(s), click check out. Then, the first screen asks for name, address, phone, etc. this allows you to proceed to the second screen which will give you the total with shipping depending upon your preference of arrival time.. The second screen will give any selections from ground, 3rd day, 2nd day or next day air. If you paying with a money order or cashier's check, as opposed to an on-line order, then, print and send this second shopping cart page with the payment. We do not provide phone quotes for shipping.
What credit cards to you accept? We accept Visa and Master Card. Bank debit cards are also accepted.
Can I pay by personal check, money order or cashier's check? You can purchase by using a money order or cashier's check, but we do not accept personal checks. If you cannot use a credit card we prefer that you make purchases by cashier's check or money order. Payment is accepted in US funds only.
Here is how to make a an order without a credit card: Place a mock order by going through our catalog, making your selections using the shopping cart as though ordering with a credit card. After completing the contact information page, you will go to the second screen with gives all the shipping preferences. After selecting you shipping method, then print the page (just before the credit card page displays). This will give you totals. Then you can mail the printed copy of the order and payment to the address at the bottom of the page Very important. We do not regularly ship to PO Boxes because shipping is handled through FedEx air and ground who do not deliver to PO Boxes.
When placing an order be sure to include a full address, phone number and e-mail address and method of delivery. Delivery services do not ship to a PO Box. Military personnel be sure to use the proper codes for delivery on bases.
If there is a problem with the order, such as, invalid card number, bad addresses or the like, then orders will be held until these issues are resolved with the customer.
Special orders, custom order and back orders can take 2-6 weeks, depending upon the item. Long lead time items are usually noted as such.
Order cancellations? Once an order is placed, and if a cancellation takes place, a restock charge of 10% applies to cover our transaction costs.
Do you have a retail store that I can visit? No. We are an on-line and mail order catalog based company.
Do you offer a catalog? We do not offer a catalog. After providing catalogs for many years, we found that national averages of 1-2 orders per 100 catalogs mailed was simply too financially and environmentally wasteful. Further, we believe that the serious threat of global warming makes is imperative for conscientious business not to contribute to deforestation through printing catalogs. Please shop on-line for greater convenience. If you do not own a computer almost every library,school, business and church has several. You are always welcome to order over the phone during regular business hours, 8am-5pm, PST, M-F.
Do you have order minimums? We have a $25.00 minimum for domestic and a $30.00 minimum for international orders, not including shipping and handling.
Is ordering on-line safe and secure? Yes. FourGates.com use secure site technology for our customers security. We are committed to protecting your information from unauthorized third parties. We use Secure Socket Layer (SSL) technology to encrypt the personal and credit card information you provide us when you order online. SSL is a security standard supported by Interland and Miva shopping cart secure servers. Once you enter the shopping cart, you are then transacting on the secure server and your credit card number and other personal information is taking place in an encrypted environment. It is not sent anywhere, since we access the encrypted server to retrieve it. Doing business over the Internet is even more secure than purchasing by telephone, especially if you use a cellular or portable phone. In addition, all personal and credit card information is stored in a secured database behind a firewall. We use secure web pages to take all orders and to display ordering information.
What about credit card fraud protection? We have not had any customer report unauthorized use of a credit card number used on our website. Your credit card company can only hold you liable for up to $50.00 of fraudulent charges. FourGates.com is as concerned about your protection since we respect everyone's rights to privacy and security equally.
Do you sell wholesale? Yes. Wholesale inquiries must include a state tax resale number, full business name, owner or purchasing agent name, retail shipping address(No PO Boxes please), phone and fax number. Provide a description of your business and what products you are interested in purchasing.
Can I save more if buying for a group or in quantify of a single item? Yes, on a limited basis some products will qualify if the quantity is large enough. Contact us via e-mail with the quantity needed and your affiliation.
Prices on products and shipping are subject to change without notice. We will let you know when you order if a price has changed.
Errors in pricing or typographical errors take place from time to time. If there is a discrepancy or typographical error in relation to pricing, or other information, please bring it to our attention for correction. However, if an item has been taken off of the sale list and we inadvertently did not correct the posted price vs. the correct price in the shopping cart, we reserve the right to correct it prior to completing the transaction. You will be contacted first before processing the order.
Who is Four Gates? Our name Four Gates refers to the four indispensable qualities called the "Four Immeasurables" in Buddhism (Brahma Vihara, Sanskrit). The translation is, "divine states of dwelling."
The "Four Gates", when lived fully, establish the foundation for happier, healthier living, and an enlightened society.
- Loving-Kindness
- Compassion
- Joy
- Equanimity or Serenity
We believe these qualities are indispensable for a good and happy life. These qualities are the antidote, the cure all so deeply needed in our modern life. If we can practice giving these four good qualities as blessings during prayer, meditation and throughout our day we will conquer selfishness and suffering. The Four Immeasurable are the armor of an awakened heart. We invite you to bring more kindness, compassion, joy and equanimity into your everyday life.
How can we reach you? Regular Office hours: 8:00AM - 5:00PM, PST, Monday-Friday.
Customer Service phone number can be used after orders have been place or for Arizona residents and international customers. Order inquiries should be made via e-mail in order to allow us time to research your inquiry. If you can contact us via e-mail, then contact us at: 1 (480) 905-7113. Do not use the toll free number for order follow up.
Our customer order line 1-480-905-7113. This line is not for customer service inquires after an order is placed. Use the number (480) 905-7113 after trying us via e-mail using your original confirmation statement.
Note that vendor inquiries are NOT permitted on our oreder line, you will be directed to the phone number shown below.
Business Relations and Vendors call us at 1-480-443-7754.
E-mail address is Webmaster@FourGates.com
Important note: Sorry, we do NOT have a retail location for customers to visit.
Mailing address, for US and international mail:
Four Gates
26910 N. 144th St. - Dept. WS,
Scottsdale, AZ 85262 USA
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